I'm having trouble setting up a new HP Envy 7640 all-in-one. When I try to establish a new wireless connection/during network printer installation, I get a windows error halfway through saying "The file 'serscan.sys' on windows cd is needed." I did some searching online and the only article I found talked about this in the context of Windows XP (not my OS). It more or less said I should be able to find the file in a number of different locations: C:\Windows\system32\drivers C:\Windows\system32\dllcache C:\Windows\Driver Cache\i386\driver.cab But the last two file locations don't even exist on my machine and the file isn't in the first. I guess I shouldn't be surprised since the solution is in the context of XP. So, ultimately, my question is what is this fiule and do I really need it to install my new printer? If so, where do I get it/find it? Thanks for the help. Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2015-02-22T19:52:49+00:00 Thanks - I appreciate the response. I actually have a post going on their support forums as well, but figured I'd put one up here since it looks like it's a Windows driver issue (at least as far as I can tell). If it makes a difference, this is what I'm seeing when I try to establish a wireless network connection with the printer: 0 comments No comments

Thanks - I appreciate the response. I actually have a post going on their support forums as well, but figured I'd put one up here since it looks like it's a Windows driver issue (at least as far as I can tell). If it makes a difference, this is what I'm seeing when I try to establish a wireless network connection with the printer: Anonymous 2015-02-23T00:30:32+00:00 I cannot connect to my printer either. Even though it appears on the list of printers one can install. When troubleshooting, I get that printer is online and ready-it doesn't receive the info sent. Any suggestions? 0 comments No comments I cannot connect to my printer either. Even though it appears on the list of printers one can install. When troubleshooting, I get that printer is online and ready-it doesn't receive the info sent. Any suggestions? Anonymous 2015-02-23T17:22:43+00:00 I did, yeah. I downloaded the latest bundle and everything installed fine - it's just the connection piece I'm having trouble with. Do you happen to know what serscan.sys is? I read somewhere that it was a scan service native to Windows, but that was in the context of XP. That makes me think HP shouldn't be looking for it, but I don't know for sure. 0 comments No comments I did, yeah. I downloaded the latest bundle and everything installed fine - it's just the connection piece I'm having trouble with. Do you happen to know what serscan.sys is? I read somewhere that it was a scan service native to Windows, but that was in the context of XP. That makes me think HP shouldn't be looking for it, but I don't know for sure. Anonymous 2015-02-22T20:17:06+00:00 SY I still suspect it is a printer driver not an OS driver. Have you tried the most recent driver from HP? 0 comments No comments I still suspect it is a printer driver not an OS driver. Have you tried the most recent driver from HP? Anonymous 2015-02-22T12:54:45+00:00 Scott Sorry to say but your best bet is to contact HP. We have no knowledge of their software or hardware here 0 comments No comments Sorry to say but your best bet is to contact HP. We have no knowledge of their software or hardware here