Your eBay Community Find answers to pressing questions, connect with members, and get advice from expert sellers. Group together. Grow together. We’re here to help get you started, with useful resources to thrive in the eBay Community. If you’re brand-new, here’s where you can map out your first steps. Seller updates and tools Stay in the know with announcements and trusted resources. Dive into official services and community-led initiatives. Latest announcements Up & Running Grants 2026: Backing eBay’s young entrepreneurs Up & Running Grants are back for 2026, offering grants of £10,000 to up to 20 eBay UK businesses. This year, the grants will focus on supporting young and aspiring entrepreneurs to realise their business ambitions.You can now apply here.Who will be considered for the Up & Running Grants this year?Applications are open to:Young entrepreneurs, under 30, building their business on eBay*Business sellers, of any age, wanting to invest in bringing the next generation of young talent into their business, such as through employment, apprenticeships or placementsWhat winners will receiveWinners will be eligible for:A £10,000 cash grantUp to six months of dedicated account management and premium supportAccess to our young entrepreneur community and exclusive events throughout 2027Next stepsSubmit your application by 5pm on 30 October 2026Our judging panel will review applications and select a shortlist for both categories: young entrepreneurs and hiring businesseseBay UK will award up to 20 winners of the grantWinners will be announced in January 2027Learn more about the grant and apply today to be one of our winners for 2026.Thank you for selling on eBay. Last chance to vote in the eBay for Business Awards 2026! There’s still time to have your say!Our incredible shortlisted sellers are competing across seven award categories, celebrating the breadth of talent, innovation and impact across our seller community:eBay Live Star AwardAI Expert Seller AwardCommunity Contribution AwardRising Star AwardBusiness Growth AwardeBay Social Seller of the YearSocial Impact AwardPublic voting closes at 11:59pm BST on Thursday 17 September, so if you haven’t voted yet, now’s the time.Your vote really does countThe final winners will be determined by:50% Public Vote50% eBay Internal JudgingYou can vote across each of the seven award categories and help recognise the sellers and businesses making an incredible impact on eBay.👉 Cast your votes here.Don’t leave it too late. Voting closes 17 September!Good luck to all our shortlisted sellers! 🏆💙 Help more buyers find the right part with Fitment Plus Auto If you sell automotive Parts & Accessories, accurate vehicle compatibility information can help buyers find relevant listings and purchase with greater confidence. However, researching and maintaining fitment data across your inventory can take significant time and effort.Fitment Plus Auto (FPA) is designed to make that process easier. It automatically adds or updates compatible vehicle information on eligible listings, helping improve listing visibility while reducing the need to manage fitment data manually.What is Fitment Plus Auto?Fitment Plus Auto is an eBay feature that uses catalogue and marketplace data to enhance vehicle compatibility information on eligible Parts & Accessories listings.When your listing includes the correct brand and manufacturer part number (MPN), FPA can match the part with compatible vehicles and add the relevant fitment information to your listing. This supports eBay’s broader goal of improving the quality and coverage of compatibility data across the marketplace.How does it work?Starting 15 September, eligible sellers in fitment-enabled Parts & Accessories categories will be automatically enrolled in Fitment Plus Auto.FPA regularly reviews eligible listings and will:Add compatible vehicle information when a listing does not include any fitment data.Complete and update compatibility information when a listing includes some fitment data but is missing details.Continuously refresh fitment information as new or more accurate data becomes available in FPA.You do not need to create a new listing or manually apply the additional fitment information.What are the benefits?Reach more relevant buyersVehicle compatibility information helps your listings appear when buyers search for parts that fit their vehicle. More complete fitment coverage can help improve your listings’ visibility and sales potential.Help buyers purchase with confidenceClear compatible vehicle information makes it easier for buyers to understand whether a part is right for their vehicle, reducing uncertainty during the purchase journey.Spend less time managing fitmentFPA automatically adds and maintains fitment data, reducing the time and effort required to research and update compatibility information across your listings.What do I need to do?To give your eligible listings the best opportunity to receive fitment enhancements, make sure they include:• The correct product brand• The manufacturer part number, also known as the MPNThese details allow FPA to identify the part and match it with the appropriate compatible vehicles. Without an accurate brand and MPN, FPA may not be able to enhance the listing.Managing your Fitment Plus Auto settings (opting out or opting back in)Eligible sellers will be enrolled automatically, so you do not need to take any action to start benefiting from FPA.You can manage your participation through your Motors Selling Preferences. If you opt out, fitment information previously added by FPA will be removed from your listings. You can opt back in later to make eligible listings available for enhancement again.To learn more about how Fitment Plus Auto works and manage your settings, visit the Fitment Plus Auto Seller Centre page.Thank you for selling on eBay. Community forums Discussion return label my buyer wasnt hppy with the item and ebay have refunded him £75 but now am unable to get the item back ! ive contacted the buyer and off erd to paay the posyage but hes being awkward.Noone to speak to !!!! yesterday at 7:17 PM last reply 4 minutes ago my buyer wasnt hppy with the item and ebay have refunded him £75 but now am unable to get the item back ! ive contacted the buyer and off erd to paay the posyage but hes being awkward.Noone to speak to !!!!

Discussion Ebay app on Phone not working. Ebay App on Android phone not connecting to server. Saying there is a technical issue and to try again later. That has been since yesterday. Phone I am using is a Samsung S24 8 months ago last reply 17 minutes ago Ebay App on Android phone not connecting to server. Saying there is a technical issue and to try again later. That has been since yesterday. Phone I am using is a Samsung S24 Discussion No Click and Collect code received A customer is complaining he has not received a click and collect code, and the shop won't release the item without the code. Is there anything I as seller can do? Is there anything he as buyer can do other than report "item not received"? Needless to say, Ebay AI is not helpful, and refuses to let me speak to a human. 2 days ago last reply 24 minutes ago A customer is complaining he has not received a click and collect code, and the shop won't release the item without the code. Is there anything I as seller can do? Is there anything he as buyer can do other than report "item not received"? Needless to say, Ebay AI is not helpful, and refuses to let me speak to a human. Discussion One Word.... 'Sausages'. Do carry on.:-) 14 years ago last reply 26 minutes ago 'Sausages'. Do carry on.:-) Discussion Bundle Discounts – Great Idea, But Without Combined Postage Will They Work? Bundle Discounts – a good idea, but are they missing the most important part? I was quite excited to see eBay rolling out Bundle Discounts. Encouraging buyers to add more items to their basket in return for a bigger discount sounds like a great idea, particularly for sellers of lower-value collectables, stamps, postcards, cards, coins and other small items. But there seems to be one major problem: combined postage. If a buyer adds several £5–£10 items to qualify for a bundle discount, but their basket then shows the full postage charge for every individual item, the saving can quickly disappear. I suspect many buyers will simply abandon the basket when they see the total. Yes, sellers can refund excess postage afterwards, but new buyers don't necessarily know or trust that this will happen. They want to see the correct price before they pay . Free postage isn't necessarily the answer either. On low-value items the postage cost has to be built into each item's price. A multi-item buyer then effectively pays that built-in allowance several times while also receiving the bundle discount, which can wipe out much of the seller's benefit from encouraging a larger order. There are other limitations too. Sellers with large and varied inventories need much better control over which listings or categories receive particular bundle discounts. A buyer shouldn't be able to add a couple of very cheap items simply to trigger a large percentage discount on an expensive item. Returns appear to be handled sensibly, with the discount recalculated if returned items mean the buyer no longer qualifies for the original bundle tier. That's a welcome feature. But I think Bundle Discounts + proper automatic combined postage could be far more powerful than Bundle Discounts alone. Imagine being able to set: Buy more items → receive a bundle discount → eBay automatically combines the postage → buyer sees the correct total in their basket before paying. That could genuinely encourage buyers to browse a seller's shop, build larger orders and complete checkout. Bundle Discounts are a promising idea. But without solving combined postage, I fear eBay has built only half of the system. What do other sellers think? Would proper automatic combined postage make you more likely to use Bundle Discounts? 26 minutes ago Bundle Discounts – a good idea, but are they missing the most important part? I was quite excited to see eBay rolling out Bundle Discounts. Encouraging buyers to add more items to their basket in return for a bigger discount sounds like a great idea, particularly for sellers of lower-value collectables, stamps, postcards, cards, coins and other small items. But there seems to be one major problem: combined postage. If a buyer adds several £5–£10 items to qualify for a bundle discount, but their basket then shows the full postage charge for every individual item, the saving can quickly disappear. I suspect many buyers will simply abandon the basket when they see the total. Yes, sellers can refund excess postage afterwards, but new buyers don't necessarily know or trust that this will happen. They want to see the correct price before they pay . Free postage isn't necessarily the answer either. On low-value items the postage cost has to be built into each item's price. A multi-item buyer then effectively pays that built-in allowance several times while also receiving the bundle discount, which can wipe out much of the seller's benefit from encouraging a larger order. There are other limitations too. Sellers with large and varied inventories need much better control over which listings or categories receive particular bundle discounts. A buyer shouldn't be able to add a couple of very cheap items simply to trigger a large percentage discount on an expensive item. Returns appear to be handled sensibly, with the discount recalculated if returned items mean the buyer no longer qualifies for the original bundle tier. That's a welcome feature. But I think Bundle Discounts + proper automatic combined postage could be far more powerful than Bundle Discounts alone. Imagine being able to set: Buy more items → receive a bundle discount → eBay automatically combines the postage → buyer sees the correct total in their basket before paying. That could genuinely encourage buyers to browse a seller's shop, build larger orders and complete checkout. Bundle Discounts are a promising idea. But without solving combined postage, I fear eBay has built only half of the system. What do other sellers think? Would proper automatic combined postage make you more likely to use Bundle Discounts? Discussion Standard Sizing!!!!!!!!!!! "To help buyers find the right fit, clothing and footwear listings must use supported standard sizes." So the standard size for mens socks uk is 6-11 and womens 4-7 both these standard sizes are not available to select so i have to input an incorrect size either 6-8 or 9-11 to get it relisted! Have socks size 14-17 and the only size ebay has is 13-15 so again not customer friendly or correct and the list of similar goes on and on . Was this done by someone who has zero knowledge of clothing sizing? 1 week ago last reply 31 minutes ago "To help buyers find the right fit, clothing and footwear listings must use supported standard sizes." So the standard size for mens socks uk is 6-11 and womens 4-7 both these standard sizes are not available to select so i have to input an incorrect size either 6-8 or 9-11 to get it relisted! Have socks size 14-17 and the only size ebay has is 13-15 so again not customer friendly or correct and the list of similar goes on and on . Was this done by someone who has zero knowledge of clothing sizing? Discussion A Blatant Scam? I sold a relatively high value item via the Global Shipping Program. I packaged the item in bubble wrap, strong cardboard and shrink wrap. Several days later I received a message from the buyer who has 100% feedback and 2815 votes displaying the alleged state of the item upon receipt. I was able to refer the buyer back to GSP to resolve and have since learned they provided no evidence to back up their claim. Consider the evidence. Top left is black shrink wrap, top right and bottom left is very thick cardboard, bottom right is one of 7 vinyl LPs. I tend to agree with the conclusion of Google Gemini "It appears a single digital "bullet hole" or puncture overlay was pasted over the four different surfaces." Despite the issue having been resolved in my favour I am inclined to report this further just for the sheer stupidity of the buyer thinking they could get away with this! Sep 20, 2026 at 12:58 PM last reply 37 minutes ago I sold a relatively high value item via the Global Shipping Program. I packaged the item in bubble wrap, strong cardboard and shrink wrap. Several days later I received a message from the buyer who has 100% feedback and 2815 votes displaying the alleged state of the item upon receipt. I was able to refer the buyer back to GSP to resolve and have since learned they provided no evidence to back up their claim. Consider the evidence. Top left is black shrink wrap, top right and bottom left is very thick cardboard, bottom right is one of 7 vinyl LPs. I tend to agree with the conclusion of Google Gemini "It appears a single digital "bullet hole" or puncture overlay was pasted over the four different surfaces." Despite the issue having been resolved in my favour I am inclined to report this further just for the sheer stupidity of the buyer thinking they could get away with this! Discussion Royal Mail Collection Booking Challenges Have anyone faced any issues while trying to book a Royal Mail collection for items you've sold? I've tried speaking to an agent but they are no help at all yesterday at 4:57 PM last reply 44 minutes ago Have anyone faced any issues while trying to book a Royal Mail collection for items you've sold? I've tried speaking to an agent but they are no help at all Discussion Are "Buyer protection fees coming to business sellers? Just looked at some of my items for sale and they are now saying this... " Listing info Price: £8.00 incl. Buyer Protection Duration: Good 'Til Cancelled Start time: Mar 03, 2021 03:41:55 PM GMT" Is this just a fault or are they preparing Buyer Protection fees for business sellers? The fees don't seem to be added YET. So what you thinking? 2 hours ago last reply 45 minutes ago Just looked at some of my items for sale and they are now saying this... " Listing info Price: £8.00 incl. Buyer Protection Duration: Good 'Til Cancelled Start time: Mar 03, 2021 03:41:55 PM GMT" Is this just a fault or are they preparing Buyer Protection fees for business sellers? The fees don't seem to be added YET. So what you thinking? Discussion Postage Collection now changed to post yesterday at 5:45 PM last reply 46 minutes ago Collection now changed to post