As part of our focus on pushing the boundaries of finance and compliance technology, we are streamlining services across certain customer segments. GST/TDS accounts with annual billing below ₹50,000 will transition to trusted partner platforms before 30th Nov 2025. *Migration can only be done through the admin account Migrate to a Partner Platform To keep your workflows uninterrupted, you can transition seamlessly to any of our trusted partner platforms, each offering dedicated support. Partners you can transition to Accounting-first innovation Built to simplify accounting, Zoho Books gives you everything you need to run your business smarter. End-to-end coverage of all GST compliances Full accounting + compliance – Manage GST, invoicing, banking, and payments in one place Dedicated support – Calls, chat, and email support to ensure zero disruption Real-time tracking & alerts – Get notified instantly about crucial updates and issues Reconciliation-first intelligence Octa GST brings automation and powerful reconciliation tools to help you stay compliant with less effort. End-to-end coverage of all GST and TDS compliances Smart reconciliation – Match invoices with GSTR-2A/2B, ICEGATE imports, and e-invoices Complete GST management – All GST registrations, returns, and reporting in one place Supplier dashboards – Track vendor compliance, ITC claims, mismatches at a glance Depth-first compliance expertise With 90,000+ users and 25 years of leadership, you can enjoy seamless GST and TDS compliance with CompuTax. End-to-end coverage of all GST and TDS compliances Seamless tax payment– Easy management of tax challan payments Automation-first design – Real-time updates, centralised client database, auto-validations Seamless TDS filing – Direct portal uploads, digital Form 16/16A generation, challan corrections Or Request a Refund If you choose not to transition, you can request a pro-rated refund for your remaining subscription period. Important: All actions (partner transition, data export, or refund request) must be completed before 31st Dec 2025. Follow these steps to ensure a smooth and uninterrupted transition: Choose a Partner Review partner options and select the platform that fits your business needs. Export Your Data Download all historical GST and TDS data before 31st Dec 2025 Begin Migration Follow partner-specific instructions to import your data. Access Support & Webinars Our team and partner teams are available to guide you every step of the way. IMP – Download Your Data Even if you plan to transition to a partner or request a refund, it is essential to download your historical data before 31 Dec 2025 to maintain records and ensure compliance. Choose your path: Migrate your account (recommended to keep your compliance least affected by the transition) or request a refund. Book a webinar slot with your chosen partner; details available in our ongoing email communications. Start data export and validation checks Login to pro.clear.in using your admin account to initiate refund. Export everything you need before 31 December 2025

We've chosen to focus GST and TDS offerings on Enterprise Accounts (≥ INR 50,000/year) to deliver deeper capabilities and support. If your annual billing is below that threshold, your account is affected by the transition. If you've received this message but your GST/TDS billing is ≥ INR 50,000/year, please write to gstsupport@cleartax.in , so we can review and correct it. Our next chapter is focused on building leading technology solutions for larger enterprises. To fully serve that mission, we are streamlining our offerings, which means your account will move to partner platforms better suited for your specific GST and TDS needs. While it was a difficult choice, we believe focusing our resources will let us drive excellence for all our users. We fully understand how this may feel like a sudden disruption. That’s why, we’ve partnered with Zoho, Octa GST and CompuTax to ensure uninterrupted service, continued compliance, and improved workflows. Billing is calculated only for Clear GST and Clear TDS solutions. It does not include subscriptions for Clear e-Invoicing or TaxCloudIndia. Account billing value considered, is not inclusive of GST. Data from 1st April 2024 till date can be migrated to a partner. You can file returns and manage compliance until 30th November 2025. After that, you'll have read-only access until 31st December 2025. You will not be able to file GSTR-9/9C on the Clear platform. However, we will provide you with the necessary migration support to our trusted compliance platforms, enabling you to file GSTR-9 seamlessly before the deadline. Refunds are calculated on your unused subscription period (from the effective cessation of access for your plan features to your plan end date), net of any promotional credits already consumed. Login to the pro.clear.in with your admin account to know the refund you’re eligible. We understand your concerns. We evaluated several options and chose any of our trusted partners, Zoho, Octa GST, and CompuTax, for their advanced features, compliance reliability, and deep domain expertise. You’ll be provided with a free subscription from the chosen partner for a limited time to explore their offerings. You'll benefit from: Comprehensive support for GST and TDS Improved usability and stability A transition experience designed to protect your existing workflows Refunds are calculated on your unused subscription period (from the effective cessation of access for your plan features to your plan end date), net of any promotional credits already consumed. Login to the pro.clear.in with your admin account to know the refund you're eligible. We understand your concern, and it’s valid. This transition isn’t just an end; it’s a handover to our trusted partner built specifically for your compliance needs. Your current subscription will continue to offer value through our trusted partners, Zoho, Octa GST, and CompuTax, who bring: Continued access to core GST and TDS features A free subscription for your chosen partner A roadmap focused solely on practising tax experts and small businesses A customer support team geared to handle compliance timelines We're working closely with our trusted partners to ensure that your existing plan is honoured in a way that makes this change worthwhile for you. If you still feel your needs aren’t being met, we’ll guide you through the right channels for resolution. Your files and records will be safely migrated to the partner you choose- Zoho, Octa GST and CompuTax. We’ll provide a detailed migration timeline, plus downloadable backups for your peace of mind. Full data-transfer information is available once you initiate migration on your admin account. Priority queues for migration, data export, and billing queries Webinars and office hours for common workflows Dedicated escalation path via gstsupport@cleartax.in and 1800-572-8767 We're providing urgent support, training webinars, FAQ updates, and direct access to consultants to ensure you can meet all critical deadlines without disruption. Only GST and TDS accounts below INR 50,000/year are affected by this transition. Other products (e.g., e-Invoicing, TaxCloudIndia for bulk ITR) continue unchanged. We do not charge any fees for migration assistance. Partner subscription terms apply going forward. Live webinars and recorded sessions Quick-start checklists and feature equivalence guides Email/chat support for first-time setup questions We hear your concern. Our transition plan is built with your business continuity as the top priority. Reliable support and data access will continue through Zoho, Octa GST, and CompuTax and we're with you every step of the way to make this smoother than it might seem right now. After migration, your partner platform will manage your account and assist with the transition. Yes, you can attend partner-organised webinars to explore Zoho, Octa GST, CompuTax or other partners before choosing one. Partner contact details are available on our webpage—visit their websites to connect directly. No, once you initiate migration with a partner, it cannot be reversed. No, renewal is not available for accounts affected by the transition. gstsupport@cleartax.in or 1800-572-8767 We're here to support you every step of the way during this transition.