I've been having an issue for about 2 weeks now with my Alienware X17R2 laptop. I will get distorted sound when playing audio like as if there is no bass. If I change the volume or perform a test I will get perfect sound for half a second and then it cuts out. When playing a YouTube video, I only get audio that is higher pitch and nothing in the low range. I have a video taken on my phone to show the issue, but I am unsure of how to attach that to this question. I have restarted the PC, updated Windows, updated drivers, etc. I went into BIOS and performed audio test and it passed fine. The issue is almost certainly within the OS. Short of power washing my PC, what else can I do to fix this issue? Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2023-06-27T23:04:16+00:00 The speakers in the laptop. A wireless headphone I have works fine. 0 comments No comments The speakers in the laptop. A wireless headphone I have works fine. Anonymous 2023-06-27T22:20:34+00:00 At which sound device the problem appears , wired headphones , speakers , both ? 0 comments No comments At which sound device the problem appears , wired headphones , speakers , both ? Anonymous 2023-06-27T22:16:44+00:00 I have uninstalled audio drivers and reinstalled with no resolution to the issue. 0 comments No comments

I have uninstalled audio drivers and reinstalled with no resolution to the issue. Anonymous 2023-06-27T22:09:11+00:00 Changing the bass in the equalizer does not change the audio unfortunately, but good suggestion. I think it is worth mentioning also that with wireless headphones, the audio is perfectly fine. 0 comments No comments Changing the bass in the equalizer does not change the audio unfortunately, but good suggestion. I think it is worth mentioning also that with wireless headphones, the audio is perfectly fine. Anonymous 2023-06-27T22:00:16+00:00 Hi. If you have one equalizer app , try to fix that by boost/increase bass. If you havent use a mp3 player with equalizer to check if the problem solve. If yes the issue is just to set the desired bass. If not it could be a driver or other problem (eg output device problem headphones or speakers. If equalizer set not work i will suggest you to full unstall current drivers of sound card and install again from your PC manufacturer site. 0 comments No comments If you have one equalizer app , try to fix that by boost/increase bass. If you havent use a mp3 player with equalizer to check if the problem solve. If yes the issue is just to set the desired bass. If not it could be a driver or other problem (eg output device problem headphones or speakers. If equalizer set not work i will suggest you to full unstall current drivers of sound card and install again from your PC manufacturer site.